Privacy Policy - Last updated: January 2026
This Privacy Policy outlines how we collect, use, disclose, and manage your personal information. We are committed to protecting your privacy and handling your data in accordance with applicable Australian laws, including the Privacy Act (1988) and the Australian Privacy Principles.
This policy applies to all visitors and users of our website. By using our website, you consent to the practices described in this policy.

Information We Collect
We collect only the minimal personal information necessary to provide our services. This typically includes details such as your name, contact information (e.g., email address or phone number), and any specific requirements related to your request for services.
We collect this information directly from you when you submit a request or form on our website, such as connecting you with an installer.

How We Use Your Information

Your personal information is used solely for the purpose of facilitating our core services, which involve distributing the minimal necessary details from you (the client) to a relevant installer to enable the requested work or service.
We do not use your information for any other purposes, such as marketing, unless you have explicitly consented to this.

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Disclosure of Your Information
We do not sell, rent, or otherwise disclose your personal information to third parties for their own purposes.The only disclosure occurs when we share the minimal required details with an installer to fulfil your service request. These installers are expected to use the information only for the purpose of providing the service and to comply with privacy laws.In limited circumstances, we may disclose information if required by law, such as in response to a court order or government request.

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Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, or loss. This includes using secure systems and databases to store your data.However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Third Parties and Liabilities
While we may refer or recommend clients to third-party service providers for installations, consultations, or other related services, we expressly disclaim any and all liability for any damages, losses, failures, malpractices, or other issues arising from or related to the actions, omissions, products, or services provided by such third parties.
These third-party providers are independent entities, and whilst internally verifying a partner's accreditations and reputation, we make no representations or warranties regarding their performance, quality, reliability, or compliance with applicable laws and standards. It remains the client's responsibility to verify that any referred third party is appropriately insured, accredited, licensed, and qualified for the services they offer.
Any claims, disputes, or liabilities related to the third party's work shall be directed solely to that third party under their own legal and insurance structures, and we shall not be held responsible or liable in any manner whatsoever. ​
 

Your Rights

You have the right to access, correct, or request the deletion of your personal information at any time. To make such a request, please contact us using the details below.We will respond to your request within a reasonable timeframe and, where applicable, remove your data from our database unless we are required to retain it for legal reasons.If you are under 18 years of age, we encourage you to involve a parent or guardian in your interactions with our website.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.

Contact
If you have any questions about this Privacy Policy or our privacy practices, please contact us.

 

Disclaimer: This Privacy Policy is provided for general information purposes only and does not constitute legal advice. We recommend consulting a qualified legal professional to ensure compliance with all relevant laws and to tailor this policy to your specific circumstances.